fbpx

Privacy Policy

Privacy Policy and Notice
This
is the privacy notice of Sunita, Netmagic Holdings Pty Ltd In this
document, ““we”, “our”, or “us” refers to Netmagic Holdings Pty Ltd
registered in Australia with ACN 094652801
Our registered office is at Willetton, Perth, WA 6155.
This
is a notice to inform you of our policy about all information that we
record about you. It covers both information that could identify you and
information that could not.
We are
extremely concerned to protect your privacy and confidentiality. We
understand that all users of our web site are quite rightly concerned to
know that their data will not be used for any purpose unintended by
them, and will not accidentally fall into the hands of a third party.
Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We
regret that if there are one or more points below with which you are
not happy, your only recourse is to leave our web site immediately.
Except
as set out below, we do not share, or sell, or disclose to a third
party, any personally identifiable information collected at this site.
Here
is a list of the information we collect from you, either through our
web site or because you give it to us in some other way, and why it is
necessary to collect it:
1. Business and personal information
This
includes basic identification and contact information, such as your
name and contact details and also includes all information given to us
in the course of your business and ours, such as information you give us
in your capacity as our client. We undertake to preserve the
confidentiality of the information and of the terms of our relationship.
It is not used for any other purpose. We expect you to reciprocate this
policy.
This information is used:

  1. 1.1.  to provide you with the services which you request;
  2. 1.2.  for verifying your identity for security purposes;
  3. 1.3.  for marketing our services and products;

1

1.4.
information which does not identify any individual may be used in a
general way by us or third parties, to provide class information, for
example relating to demographics or usage of a particular page or
service.
We keep information, which forms
part of our business record for a minimum of six years. That is because
we may need it in some way to support a claim or defence in court. That
is also the period within which our tax collecting authorities may
demand to know it.

  1. Market place information
    When
    we obtain information from you specifically to enable you to buy a
    service offered on our web site by some other person, we assume that in
    giving us your information, you are also giving us permission to pass it
    to the relevant person.
  2. Your domain name and e-mail address
    This
    information is recognised by our servers and the pages that you visit
    are recorded. We shall not under any circumstances, divulge your e-mail
    address to any person who is not an employee or contractor of ours and
    who does not need to know, either generally or specifically. This
    information is used:

    1. 3.1.  to correspond with you or deal with you as you expect;
    2. 3.2.
       in a collective way not referable to any particular individual, for
      the purpose of quality control and improvement of our site;
    3. 3.3.  to send you news about the services to which you have signed up;
    4. 3.4.  to tell you about other of our services or services of sister web sites.
  3. Information you post on our website
    Information
    you send to us by posting to a forum or blog or in your advertisement,
    is stored on our servers. We do not specifically use that information
    except to allow it to be read, but you will see in our terms and
    conditions that we reserve a right to use it in any way we decide.

2
© Andrew Taylor and Net Lawman Ltd

  1. Website usage information
    We
    may use software embedded in our website (such as JavaScript) to
    collect information about pages you view and how you have reached them,
    what you do when you visit a page, the length of time you remain on the
    page, and how we perform in providing content to you. We do not
    presently associate such information with an identifiable person.
  2. Financial information relating to your credit cards
    This
    information is never taken by us either through our website or
    otherwise. At the point of payment, you are transferred to a secure page
    on the website of PayPal, Stripe, Square or some other reputable
    payment service provider. That page may be dressed in our “livery”, but
    it is not controlled by us. Our staff and contractors never have access
    to it.
  3. Financial information about your direct debit
    When
    you have agreed to set up a direct debit arrangement, the information
    you have given to us is through Ezydebit system for processing according
    to our instructions. We do keep a copy.
    We
    are registered under the direct debit guarantee scheme. (This provides
    for the customer’s bank to refund disputed payments without question,
    pending further investigation. Direct debits can only be set up for
    payments to beneficiaries that are approved “originators” of direct
    debits. In order to be approved, these beneficiaries are subjected to
    careful vetting procedures. Once approved, they are required to give
    indemnity guarantees through their banks.)
  4. Credit reference
    To
    assist in combating fraud, we share information with credit reference
    agencies, so far as it relates to clients or customers who instruct
    their credit card issuer to cancel payment to us without having first
    provided an acceptable reason to us and given us the opportunity to
    refund their money.

3
© Andrew Taylor and Net Lawman Ltd

  1. Third party advertising
    Third
    parties may advertise on our web site. In doing so, those parties,
    their agents or other companies working for them may use technology that
    automatically collects your IP address when they send an advertisement
    that appears on our site to your browser. They may also use other
    technology such as cookies or JavaScript to personalise the content of,
    and to measure the performance of their adverts. We do not have control
    over these technologies or the data that these parties obtain.
    Accordingly, this privacy notice does not cover the information
    practices of these third parties.
  2. Third party content
    Our
    web site is a publishing medium in that anyone may register and then
    publish information about himself or some other person. We do not
    moderate or control what is posted. If you complain about any of the
    content on our web site, we shall investigate your complaint. If we
    feel, it may be justified, we shall remove it while we investigate. Free
    speech is a fundamental right, so we have to make a judgment as to
    whose right will be obstructed: yours, or that of the person who posted
    the content which offends you. If we think, your complaint is vexatious
    or without any basis, we shall not correspond with you about it.
  3. Information we obtain from third parties
    Although
    we do not disclose your personal information to any third party (except
    as set out in this notice), we do receive data which is indirectly made
    up from your personal information, from software services such as
    Google Analytics and others. No such information is identifiable to you.
  4. Content you provide to us with a view to be used by third party
    If
    you provide information to us with a view to it being read, copied,
    downloaded, or used by other people, we accept no responsibility for
    what that third party may do with it. It is up to you to satisfy
    yourself about the privacy level of every person who might see your
    information. If it is available to all the World, neither we nor you
    have no control whatever as to how it is used.

4
© Andrew Taylor and Net Lawman Ltd
13. Cookies
Cookies
are small text files that are placed on your computer’s hard drive
through your web browser when you visit any web site. They are widely
used to make web sites work, or work more efficiently, as well as to
provide information to the owners of the site.
Like
all other users of cookies, we may request the return of information
from your computer when your browser requests a web page from our
server. Cookies enable our web server to identify you to us, and to
track your actions and the pages you visit while you use our website.
The cookies we use may last for a single visit to our site (they are
deleted from your computer when you close your browser), or may remain
on your computer until you delete them or until a defined period of time
has passed.
Although your browser
software enables you to disable cookies, we recommend that you allow the
use of cookies in order to take advantage of the features of our
website that rely on their use. If you prevent their use, you will not
be able to use all the functionality of our website. Here are the ways
we use cookies:

  1. 13.1.  to record
    whether you have accepted the use of cookies on our web site. This is
    solely to comply with the law. If you have chosen not to accept cookies,
    we will not use cookies for your visit, but unfortunately, our site
    will not work well for you;
  2. 13.2.  to allow essential parts of our web site to operate for you;
  3. 13.3.  to operate our content management system;
  4. 13.4.
     to operate the online notification form – the form that you use to
    contact us for any reason. This cookie is set on your arrival at our web
    site and deleted when you close your browser;
  5. 13.5.
     to enhance security on our contact form. It is set for use only
    through the contact form. This cookie is deleted when you close your
    browser;
  6. 13.6.  to collect
    information about how visitors use our site. We use the information to
    improve your experience of our site and enable us to increase sales.
    This cookie collects information in an anonymous form, including the
    number of visitors to the site, where visitors have come to the site
    from, and the pages they visited;
  7. 13.7.
     to record that a user has viewed a webcast. It collects information in
    an anonymous form. This cookie expires when you close your browser;
  8. 13.8.
     to record your activity during a web cast. An example is as to whether
    you have asked a question or provided an opinion by ticking a box.

5
© Andrew Taylor and Net Lawman Ltd
This
information is retained so that we can serve your information to you
when you return to the site. This cookie will record an anonymous ID for
each user, but it will not use the information for any other purpose.
This cookie will last for 3 months, when it will be deleted
automatically;

  1. 13.9.  to store
    your personal information so that you do not have to provide it afresh
    when you visit the site next time. This cookie will last for 90 days;
  2. 13.10.
     to enable you to watch videos we have placed on YouTube. YouTube will
    not store personally identifiable cookie information when you use
    YouTube’s privacy-enhanced mode.
  1. Calling our help line
    When
    you call our help line, we collect Calling Line Identification (CLI)
    information. We use this information to help improve the efficiency and
    effectiveness of our help line.
  2. Sending a message to our support system
    When
    you send a message, we collect the data you have given to us in that
    message in order to obtain confirmation that you are entitled to receive
    the information and to provide to you the information you need. We
    record your request and our reply in order to increase the efficiency of
    our business / organisation. We do not keep any personally identifiable
    information associated with your message, such as your name or email
    address.

16. Complaining
When
we receive a complaint, we record all the information you have given to
us. We use that information to resolve your complaint. If your
complaint reasonably requires us to contact some other person, we may
decide to give to that other person some of the information contained in
your complaint. We do this as infrequently as possible, but it is a
matter for our sole discretion as to whether we do give information, and
if we do, what that information is.
We
may also compile statistics showing information obtained from this
source to assess the level of service we provide, but not in a way that
could identify you or any other person.
6
© Andrew Taylor and Net Lawman Ltd

  1. Job application and employment
    If
    you send us information in connection with a job application, we may
    keep it for up to three years in case we decide to contact you at a
    later date.
    If we employ you, we collect
    information about you and your work from time to time throughout the
    period of your employment. This information will be used only for
    purposes directly relevant to your employment. After your employment has
    ended, we will keep your file for six years before destroying or
    deleting it.
  2. Marketing information
    With
    your permission we pass your email address and name to selected
    associates whom we consider may provide services or products you would
    find useful. You may opt out of this service at any time by instructing
    us at: [URL]

19. Re-marketing
We
may use re-marketing from time to time. This involves Google or some
other supplier placing a tag or marker on your website in order to be
able to serve to you an advert for our products / services when you
visit some other website.
20. Affiliate information
This
is information given to us by you in your capacity as an affiliate of
us or a customer or client of ours. Such information is retained for
business use only. We undertake to preserve the confidentiality of the
information and of the terms of our relationship. It is not used for any
other purpose. We expect any affiliate to agree to reciprocate this
policy. As an exception to this, we have the right to disclose your
first name and URL of your affiliate connection to other affiliates and
to any other person or organisation, on and off site. The reason is
solely to enable us to mention winners and others whose performance as
an affiliate is in some way outstanding.
7
© Andrew Taylor and Net Lawman Ltd

  1. Use of site by children
    Certain
    areas of our website are designed for use by children over [15] years
    of age. These areas include [description or name or areas designed for
    children]. We collect data about all users of and visitors to these
    areas regardless of age, and we anticipate that some of those users and
    visitors will be children.
    Such child
    users and visitors will inevitably visit other parts of the site and
    will be subject to whatever on-site marketing they find, wherever they
    visit.
  2. Disclosure to Government and their agencies
    We
    are subject to the law like everyone else. We may be required to give
    information to legal authorities if they so request or if they have the
    proper authorisation such as a search warrant or court order.
  3. Compliance with the law
    This
    confidentiality policy has been compiled so as to comply with the law
    of every jurisdiction in which we aim to do business. If you think it
    fails to satisfy the law of your country, we should like to hear from
    you, but ultimately it is your choice as to whether you wish to use our
    website.
  4. Review or update personally identifiable information
    At
    any time you may review or update the personally identifiable
    information that we hold about you, by contacting us at the address
    below. To better safeguard your information, we will also take
    reasonable steps to verify your identity before granting access or
    making corrections to your information.
  5. Removal of your information
    If
    you wish us to remove personally identifiable information from our web
    site, you may contact us at sunita@sunita.com.au. To better safeguard
    your information, we will also take reasonable steps to verify your
    identity before granting access or making corrections to your
    information.

8
© Andrew Taylor and Net Lawman Ltd

  1. Data may be “processed” outside Australia
    Our web sites are hosted in Australia We
    also use outsourced services in countries outside Australia from time
    to time in other aspects of our business. Accordingly data obtained
    within Australia may be “processed” outside Australia and data obtained
    in any other country may be processed within or outside that country.
  2. Complaints procedure
    1. 27.1.
       If you have a complaint about how we are collected or handled your
      personal information, please contact us. We will endeavour in the first
      instance to deal with your complaint and take action to resolve the
      matter.
    2. 27.2.  If your complaint
      cannot be resolved at the first instance, we will ask you to lodge a
      formal complaint in writing, explaining the circumstances of the matter
      that you are complaining about, how you believe your privacy has been
      interfered with and how you believe your complaint should be resolved.
    3. 27.3.
       We will acknowledge receipt of your formal complaint and indicate the
      timeframe that you can expect a response. We will endeavour to resolve
      the complaint as quickly as possible, but if the matter is complex and
      our investigation may take longer, we will let you know when we expect
      to provide our response.
    4. 27.4.
       If you are unhappy with our response, you may refer your complaint to
      the Office of the Australian Information Commissioner.
      How you can contact us
      Emailing sunita@sunita.com.au
      OAIC contact details:
      Officer of the Australian Information Commissioner (OAIC) Email: enquiries@oaic.gov.au
  3. Change in Privacy Policy
    As
    we plan to ensure our privacy policy remains current, this policy is
    subject to change. Please return periodically to review our privacy
    policy.

9
© Andrew Taylor and Net Lawman Ltd
If you have any question regarding the privacy policy, please contact us through the contact page.
Now take me back where I was before reading this.
10
© Andrew Taylor and Net Lawman Ltd
Explanatory notes:
Website privacy notice
General notes

  1. This
    privacy notice is usually referred to as a “privacy policy”. Notice is
    called first layer and sometimes called the ‘short form’, or ‘privacy
    notice highlights’.
  2. We have
    therefore drawn this very comprehensive document for your use. The best
    we can do is to comply with the law, while recognising that someone
    somewhere may find it inadequate.
    The
    document we have provided does not magically absolve you from risk of
    data mismanagement, but it is a giant first step. A good privacy notice
    is prime evidence to everyone you deal with and to the IBO, that you
    take confidentiality seriously.
  3. We
    have provided a menu of possibilities, use of which depends on the
    structure of your business and your website. Your privacy policy is a
    matter for your discretion. We have not tried to use magic words to
    protect you from spamming and selling data abroad. This model policy is
    built around:

    1. 3.1.  reminding you how to avoid contravening the Commonwealth of Australia Laws as amended up to date;
    2. 3.2.  providing re-assurance to your customers or clients;
    3. 3.3.  maintaining a professional but friendly image.

    For
    compliance, it is essential that you specify what data is collected and
    what you do with it. The image you present to your customers is of
    course a matter of your choice.

  4. For compliance, do include all that you might do with the data.
  5. The introduction provides a statement that you do not market to children. Of
    course this may need to be adjusted if it is not true.
  6. This document updated according to new changes in the law on March 2014.
    If
    you were not aware of these changes, Net Lawman recommends you visit
    the website of the Office of the Australian Information Commissioner.
    http://www.oaic.gov.au/privacy/privacy-resources/privacy-fact- sheets/other/privacy-fact-sheet-17-australian-privacy-principles.

11
© Andrew Taylor and Net Lawman Ltd
Paragraph Specific notes
Notes referable to specific numbered paragraphs

  1. 1  Business and Personal information
    This is information collected by most web sites. What you do with it is obvious but including it here completes the picture.
  2. 2  Market place information
    To use if you take orders on your web site for a third party.
  3. 3  Your domain name and e-mail address
    This is information collected by most web sites. Basic and obvious.
  4. 4  Information you post on our website
    This
    is an area often omitted from suggested text, but it may be important.
    The fact that someone posts insensitive or forbidden or stupid
    information does not give you a licence to use it without care. However,
    well drawn terms and conditions will make clear that contractually you
    have a licence to use any such information as you decide.
  5. 5  Website usage information
    This information is unlikely to be personally identifiable.
  6. 6  Financial information relating to your credit cards
    In
    this and the following paragraphs we have given you several
    alternatives. Select the one that most accurately reflects the way you
    do business.

7&8 Alternative paragraphs. You can choose that suits you best.

  1. 9  Financial information about your direct debits
    Provides for direct debit arrangements and explains in plain English how they work.
  2. 10  Credit reference
    We
    suggest that you leave this paragraph in place even if you have no
    immediate intention of liaising with debt collectors. It may be a useful
    reminder to users of your web site.
  3. 11  Third party advertising

12
© Andrew Taylor and Net Lawman Ltd
This
is a simple statement of the obvious. In practice, the demons that
appear in our systems are usually cookies of some sort, placed by these
third parties, often with the connivance of the webmaster of a site
based far away.

  1. 15  Cookies
    Regulation
    of cookies is probably the single most important element of the new
    regulations. You must identify what cookies you use and why so as to
    give a user of your site notice of what you are planting on his hard
    disk. It is particularly important to mention any cookie that may prove
    objectionable to someone. The purpose of this document is to tell those
    who might use your web site what will happen if they do. There are
    thousands of possible use of cookies. We have mentioned a few of the
    most obvious. Add your own. (Please tell us of any we have missed which
    are also obvious!)
  2. 16  to 28 We have no comment on these paragraphs. Select which apply to you.

21 “Remarketing”
is the process whereby a visitor to your site is tagged and that tag
picked up by Google or some other re-marketing service provider when
your visitor goes to some other site that you have decided may be
relevant to yours. If you are not immediately familiar with
re-marketing, you should delete the provision. If you do use
re-marketing, you should choose your words carefully in how you describe
what may be regarded as an intrusive practice. More information is at: https://www.google.com/ads/innovations/remarketing.html

  1. 29  Data may be “processed” outside Australia
    It is important that this information is disclosed to comply with the law.
  2. 30  Complaints procedure
    According
    to new changes in privacy policy, a customer can complaint against how a
    data will be handle and if any breach he can complaint which should be
    decided in a reasonable time. The time frame for gov sector is 30 days
    and reasonable time for private sector as per new APP. The company must
    train a privacy officer who handle the privacy breach complaint and if
    client not satisfy he can complaint to the Office of the Australian
    Information Commissioner
  3. 31  We have no comments